Questions About Fetch N Clean Dog Waste Removal
Got questions? We've got answers.
The most common questions we hear from customers, organized by topic. Don't see yours? Give us a call, we answer the phone.
Weekly Service Offer
What is the weekly service offer?
Sign up for weekly service and your first cleanup is free. The offer is for weekly service only and requires a minimum three-month commitment.
Scheduling & Pricing
How do I get a price?
Give us a call or send a message and we will put together a straightforward quote based on your yard size, how many dogs you have, and how often you would like service.
What plans do you offer?
Twice weekly, weekly, bi-weekly, monthly, and one-time cleanups, plus optional sanitizer and deodorizer treatments you can add to any visit and optional waste haul-away.
Can I change my plan?
Yes. If you find you need more or less frequent service, just let us know and we can adjust your schedule.
Can I pause or cancel service?
You can pause service for up to 30 days. After 30 days, the account becomes inactive and you need to re-enroll, and restarted service is billed at current pricing. Any grandfathered rate is forfeited when you cancel or the account becomes inactive. Cancellations must be sent in writing by email or through the client portal. Read section 6 of our Terms of Service.
Do I need to be home during service?
No. We text you when we are on the way and send a photo confirming your gate is closed and secure when we are finished.
General
How will I know you have been to my yard?
You get an on-the-way text before each visit, and when we finish we send a photo confirming your gate is closed and secure.
Is your crew safe around my dogs?
Yes. Our pet-loving, trained staff can work safely with your dogs in the yard. We genuinely care about the pets we serve.
Do you sanitize your equipment?
Yes. Our tools are sanitized between every yard so nothing travels from one property to the next.
What happens to the waste?
We can haul the waste away for you as part of our disposal service, so you never have to worry about smelly trash cans.
Twice Weekly Dog Waste Removal
How does twice weekly service work?
We visit your yard two times per week on a set schedule. You will receive a text notification before each visit, and we will send a photo confirming your gate is closed when we are finished.
Is this service good for multiple dogs?
Yes. Twice weekly service is a great fit for households with multiple dogs or high-traffic yards that need more frequent maintenance to stay clean and odor-free.
What happens to the waste?
We can haul the waste away for you as part of our disposal service, so you never have to worry about smelly trash cans.
Weekly Dog Waste Removal
Why is weekly service your most popular option?
Weekly service strikes a balance between keeping your yard consistently clean and keeping the plan affordable. It is ideal for most households and keeps your backyard fresh without daily worry.
Do I need to be home?
No, you do not need to be home. We will text you when we are on the way and send a photo confirming your gate is securely closed when we are done.
Is your team safe around my pets?
Yes. Our friendly, pet-loving staff is trained to interact safely with your dogs. We genuinely care about the pets we serve.
Bi-Weekly Dog Waste Removal
Is bi-weekly service enough for my yard?
Bi-weekly service works well for smaller yards or households with just one dog. If you have multiple dogs or a larger yard, you might prefer weekly or twice weekly service.
Can I switch plans if needed?
Yes. We offer flexible plans. If you find you need more or less frequent service, just let us know and we can adjust your schedule.
Monthly Dog Waste Removal
Who is monthly service for?
Monthly service is for yards that need occasional maintenance. We visit once a month for a thorough cleanup to keep your yard in good shape.
Can I switch to a more frequent plan later?
Yes. Our plans are flexible. If you find you need more frequent service, just let us know and we can adjust your schedule.
One-Time Dog Waste Removal
When should I book a one-time cleanup?
One-time service is great for a yard refresh after winter, before hosting an event, after you have been on vacation, or any time you need to tackle accumulated mess without committing to ongoing service.
How thorough is a one-time cleanup?
Very thorough. We treat every cleanup, whether one-time or recurring, with the same care and attention, so no mess is left behind.
Can I add sanitizing to a one-time service?
Yes. Our sanitizer and deodorizer treatments pair well with one-time cleanups to leave your yard not just clean but fresh.
Sanitizer & Deodorizer Treatments
What is the difference between cleanup and sanitizing?
Regular cleanup removes visible waste. Our sanitizer and deodorizer treatments go further, targeting bacteria and odors to make your yard not just clean but truly fresh.
How often should I get sanitizing treatments?
Many customers add treatments seasonally or monthly. It depends on your needs, yard size, and how many pets you have. We can recommend a schedule for your situation.
Is the sanitizer safe for pets and kids?
Yes. We use professional-grade products that are effective against bacteria and odors while being safe for your family and pets once applied and dried.
Waste Haul-Away
Is haul-away included with every visit?
No. Haul-away is an optional add-on. Mention it when you request your quote and we will confirm it for your plan.
What does haul-away mean?
Instead of leaving the collected waste in your trash can, we take it away with us, so you never have to deal with smelly trash cans.
Service Areas
Which towns do you cover?
We serve New Lenox, Manhattan, Mokena, Frankfort, Orland Park, Tinley Park, Lockport, Homer Glen, and many more towns across the South and Southwest suburbs.
I do not see my town listed. Can you still help?
Give us a call. We cover a wide area across the South and Southwest suburbs and are happy to check whether we can reach your yard.
Aidan Chandler “Amazing service! They're always reliable, professional, and do a great job keeping our yard clean. Communication is excellent, and it's so nice not having to worry about picking up after the dogs anymore. I highly recommend them to any dog owner!”
Thanks for the love, neighbors!
matt nicely “Phenomenal work, fast to get you on the schedule! I would highly recommend to anyone and everyone!”
Ashley Kammer “We are so happy with Tyler and Fetch n Clean Dog Waste Removal! We’ve been using their weekly service for several months now, and I truly can’t say enough great things about them. The communication is excellent, and the convenience and peace of mind of not having to worry about our yard filling up is priceless—especially with two dogs and little kids! Thank you, Tyler, for helping us keep our yard clean and one less thing off our busy family’s plate! We highly recommend Fetch n Clean! 🐾”
Lisa Herrera “This company is great! They are very accommodating and thorough. The owner even comes out and works with his employees. I highly recommend Fetch N Clean Dog Waste Removal!”
Nakia Thurmond “Wonderful customer service! Efficient and reliable!”
Arthur Bohringer “I’ve been using poop cleaning services for 6 years no issues with any of them today I now use fetch and clean the tech was very friendly great with pets in the yard one being a real pig not dog he was also helpful with my questions on yard smell and deodorizer they use All in all at this point great company”
Emma Degen “Great experience so far !! Thanks !”
Ginger Laws “Just started the service, but am extremely happy so far! Quick response when I asked for a quote. Not sure why I waited so long to look into this service!”
Melissa Schroeder “We engaged Tyler and his company to help with a one-time clean-up prior to moving out of state. We were exhausted with other tasks and desperately needed a reliable, thorough service to deliver. His communication was excellent from the very first time we engaged him until beyond service delivery. We would highly recommend Tyler and his company to family, friends and others!”
David Hickey “Great company, always showed up on days they were supposed to. The auto text before they arrived, when they left and pictures of the closed and secure gate was just an added positive to the experience!”
Suz “Very prompt, professional- they are fast and efficient . Wish I did this sooner !”
Aja Hendrix “This is a reliable company, the staff are friendly and professional. I am a very pleased customer and I love not having to worry about my dog’s waste. I highly recommend their services to those in need of poop removal services.”
Sheila Hebert “Great service & friendly staff. Highly recommend!!!”
Ashley Waller “Would definitely recommend this company for your pups waste removal. Quick response & quick to schedule us in. Tyler was honest about what we actually needed instead and gave the fair price to go with it.”
C.J. Nelson “⭐️⭐️⭐️⭐️⭐️ Fetch and Clean has been awesome. They’re reliable, consistent, and actually show up when they say they will. My yard stays clean, there’s no lingering smell, and I don’t have to think about it anymore, which is the whole point. Communication is solid, service is professional, and the peace of mind is worth every penny. If you’re tired of dealing with dog waste yourself, this is one of those services that instantly improves your quality of life. Highly recommend.”
Joe Fox “Did a great job and very professional. Got a text when they arrived and a picture of the gate locked when they left. Definitely would recommend to anyone”
Anastasia Mcgovern “They do a great job!! Highly recommend”
Catiosh the hooman Brown “I found this company on Google and after I called multiple like companies I decided to go with Fetch! It was definitely the best decision I made! Not only due to pricing but the professionalism! They do an awesome job and I would recommend them to my family and friends!”
Buehrle Dawg “These guys are great I highly recommend”
Ron Gravitt “We filled out a contact form and got a call back within 2 minutes. They came out the same day and did an excellent job. Highly recommend them to anyone needing this service!”
Jaclyn Padalino “I’m so thankful that I found Tyler! Since day one, he has been consistently great with communication and he’s so kind. He’s reliable, consistent, and polite. Even when it was freezing outside, he showed up, much to the appreciation of this German Shepherd mom. Finding Tyler was a completely unexpected blessing I didn’t know I needed! He even double checks the gate when he leaves, which just shows his commitment to his clients and how genuinely cares about our furbabies.”
Craig Sline “They do a great job, fast and keep me updated with text messages of arrival and when text is completed, also sending a verification photo that gate is locked.”
CJ Jones “Would recommend fetch n clean! Very professional”
Lisa Ladonski “I never thought I’d need someone to clean up dog poop but life is hard and we’re old and in pain. This service is worth every penny. They did a wonderful job, especially as there was so much under the snow that melted. I’m so happy with the results!!!”
Loronda Mayers “Yard is so nice they did an excellent job”
K.T. TV & Treatz “The initial clean up went great yard was clear of any waste approaching the 2nd week I already know it should be a great experience again.Its going to be amazing come summer time.”
Sean Hebert “If you're tired of dealing with the mess in your yard, look no further than Fetch N Clean Dog Waste Removal! I can’t recommend this business enough. Tyler is reliable, professional, and extremely thorough. He shows up on time, gets the job done efficiently, and leaves my yard spotless—seriously, it’s like the poop was never there! Not only does he do a fantastic job cleaning up after our pets, but he also offers affordable rates and outstanding customer service. He’s friendly, easy to communicate with, and genuinely cares about keeping his customers happy. If you want a cleaner, fresher yard without the hassle, Tyler is the guy to call! 10/10 service—highly recommend! 🐾🚀💩”
Amber Zajac “Wow, they did an amazing job!! And they sent a pic showing that they made sure our gate was closed. We’re signing up to be regular customers from now on.”
JessMario Jackson “Great service! Always a thorough cleaning and great communication.”
Amy K “We just started using this dog poop removal service weekly and I’m already so impressed! They did a great job, our yard looks spotless. They were thorough, professional, and made the whole process super easy. Definitely recommend if you want one less thing to worry about each week!”
Richard Martinez “Great business definitely recommend”
Kayla Amodio “Tyler was very helpful and responsive with my questions, very efficient, and we are so happy to have a reliable company for our weekly clean ups!”
Sue Santiago “I can’t recommend Fetch N Clean enough! Their dog waste removal service has been an absolute game-changer for our yard. They are always on time, thorough, and incredibly professional. It’s such a relief knowing I don’t have to worry about cleaning up after my pups anymore—our yard stays clean and fresh thanks to them! The team is friendly, reliable, and truly cares about their customers. If you’re looking for a hassle-free way to keep your outdoor space clean, this is the company to call. Worth every penny!”
Courtney Lach “Tyler was punctual, thorough and upfront about his already reasonable prices. After having them come out for a spring clean up we have decided to set up a weekly service. I highly recommend.”
kyle haney “Went above and beyond my expectations !”
Cynthia James “Well, they came and cleaned up as they stated when we first set up the appointment and everything looks really good so I feel like they’ll keep up the good work and we’ll keep going forward. Thanks, fetch and clean! Great job!!”
Laura Blakely “Tyler was wonderful! He followed up within 24 hours and did an excellent job cleaning up my yard. Fast, professional, and thorough—highly recommend!”
Derrick “Tyler and crew, has a very very good job and I look forward to using their services again in the near future. Thank you for your hard work.”
tommy harris “I can’t recommend Fetch N Clean Dog Waste Removal enough! Ty and his team are professional, reliable, and always do an amazing job. Having a clean yard without the hassle of picking up after my dogs has been a game-changer. Their attention to detail and commitment to keeping my space clean is impressive, and they’re always on time. Plus, they offer great customer service with quick responses and friendly attitudes. If you’re looking for a stress-free way to keep your yard poop-free, Fetch N Clean is the way to go!”
Michelle Sauriol “We had our first cleaning from Fetch n Clean and they did a great job! It was so nice to have one extra chore off our list!”
John “Tyler and his team are amazing! I’ve never experienced a company that cares more about their customers than these guys. Highly recommend!”
Neal Wheels “As a professional dog show handler, I've been cleaning my own yard and kennels for years. Ty is the only person I would trust other than my paid kennel help to tackle a yard my size. Can't recommend enough. Extremely professional, super personable and overall just a great guy.”
william smith “The technician was nice, courteous, professional, and on time did an outstanding job. The work was much appreciated.”
Kevin Absher “They were very communicative from start to finish and were able to come out quickly and promptly. Highly recommend.”
anna harris “I've been using Fetch N Clean for weekly dog waste removal for several months now, and I couldn't be happier with the service. The team is always punctual, professional, and thorough. They do an excellent job of keeping my yard clean and odor-free, making it a pleasant space for my family and pets to enjoy. The convenience of not having to worry about this task has been a huge relief. I highly recommend Fetch N Clean to any dog owner looking for reliable and efficient waste removal services.”
Lynn Alexander “The team did an astounding job with my horrific post winter disaster from my 3 Large furry companions!”
Ryan Anderl “Very detailed cleaning in my yard. This is the first time I’ve used a service like this and they were excellent.”
Corey Kosmin “I HIGHLY recommend Fetch N Clean! I’m so glad I started using their services. I can always count on them to show up and do an incredible job cleaning up my yard after my dog. They have great attention to detail, they’re highly trustworthy, and they’re a pleasure to work with. 10/10!!”
What Makes Us Different
The small things that keep your dogs safe and you in the loop.
Text alerts before every visit
You get an on-the-way text before each visit, so you always know when our team is heading to your yard.
Photo proof your gate is closed
When we finish, we send a photo confirming your gate is closed and secure, so your dogs stay safe.
Equipment sanitized between every yard
We sanitize our tools between each home, so nothing travels from one yard to the next.
Still have questions?
Honest pricing and real people answering the phone.
